Hands-on Linux technician comfortable in the shell, on hardware, and in the cloud. I enjoy diagnosing weird problems, automating repetitive work, and keeping systems fast, secure, and stable.
Profile
IT / Linux support engineer with a strong interest in firmware, networking, and cloud infrastructure. Daily driver is the terminal: SSH, logs, systemd, package management, and scripting with Bash and Python. I like building small lab environments, testing things in VMs, and documenting what actually works so other people don’t have to fight the same issues twice.
Core Skills
Tools & Tech
Experience
- Build and maintain Linux environments (Ubuntu & Debian) for web hosting, development, and testing, including a public-facing VM on Google Cloud.
- Configure Apache virtual hosts, DNS, and Let's Encrypt certificates for multiple domains (e.g. dougconnell.com, douglasconnell.com) with HTTP→HTTPS redirects.
- Use SSH key-based access, ufw, and basic hardening practices to secure servers.
- Create small automation scripts in Bash and Python to speed up routine tasks like log checks, updates, and deployment.
- Provided deskside and remote support for users, including basic networking, account access, and device setup across Windows, macOS, and Linux machines.
- Known for staying calm under pressure, communicating clearly with non-technical users, and closing the loop so issues are fully resolved.
Projects & Lab Work
- Spin up test VMs to experiment with Linux distributions, drivers, services, and security tools without impacting production systems.
- Created small Python utilities and Bash wrappers to monitor services and capture logs for debugging.
- Use ChatGPT, Gemini, and similar tools daily to draft scripts, debug configs, generate documentation, and explore new technologies faster.
- Comfortable combining AI suggestions with manual testing and verification in a terminal-first workflow.
- Tinker with small boards (ESP32, etc.) and home-lab hardware to better understand network behavior and system performance.
Contact
I’m actively looking for roles where I can grow as a Linux / IT support engineer or junior software test engineer. If you’d like to talk, feel free to reach out: